Art of Managing Professional Services, The: Insights from Leaders of the World's Top Firms [Paperback]

Foreword by Jay Lorsch   xv

Acknowledgments   xvii

About the Author   xxi

Introduction   1

Chapter 1: Professional Services   9

Characteristics, challenges, and leadership model

Common Characteristics of Successful Firms   10

Its Not All Good News   13

The Broderick PSF Leadership Model   14

Chapter 2: Shared Vision, Values, and Culture   17

Building, communicating, and maintaining

Five Essentials of Vision, Values, and Culture   20

Embedding Values and Culture   22

The Reinforcement of Values and Culture Begins with Recruiting   23

Telling the Firms Story Reinforces the Culture   24

Teams Teach You How to Live and Work in the Firm   24

Constant Communication Is Critical   25

Celebrate and Reward Good Behavior &aml³2