Communicating at Work [Paperback]

In today's competitive workplace, your ability to communicate is your most important business skill.
This valuable handbook to better business communication can help you develop the skills you need to succeed. Using real-life examples, it offers practical, easy-to-use instruction in writing effective memos and reports, making memorable presentations, and leading productive meetings. It also introduces key telephone skills, shows you how to interpret body language and personal communication styles -- and teaches you the critical listening and questioning skills you need to get ahead.
Whether you're a top manager trying to lead a large organization or one of the millions of people who actually get the work done,Communicating at Workcan help you be more effective, get more of what you want out of work, and improve your chances for success.Chapter 1

Interpersonal Communication

The most immutable barrier in nature is between one
man's thoughts and another's.

William James

Almost every problem, every conflict, every mistake, and every misunderstanding has at its most basic level a communication problem. William James saw the communication barrier as immutable. We believe that while communication problems may never be completely eliminated, they can be reduced and often avoided.

We live in a world filled with other people. We live together, work together, and play together. In our personal lives, we need each other for security, comfort, friendship, and love. In our working environment, we need each other in order to achieve our goals and objectives. None of these goals can be achieved without communication. Communication is the basic thread that ties us together. Through communication we make known our needs, our wants, our ideas, and our feelings. The better we are at communicating, the more effective we are at achieving our hopes and dreams.

This section will lead you through an interpersonl