The Contract Scorecard: Successful Outsourcing by Design [Paperback]

Contents: Foreword; Preface; Introduction; The quadrants of the contract scorecard; The steps in developing KPIs; Schemes for the consequences of KPI performance; Planning the contract scorecard; The quality specification - the service level agreement (SLA); The financial specification - the financial schedule; The relationship specification - the governance charter; The strategic specification - unique contract schedules; Conclusion; References; Index.'It is not often that I can sum a book up in five words - this book makes business sense!... This book is excellent, it is easy to read, directly applies to those operating at the coal face, and immediately demonstrates how the contract can be used to control, measure and improve success at delivering business benefits...Why waste time and effort on a document and process that you will never use; lets make the contract work for us. As Cullen concludes - the choice is yours.' Arras People, Ed Wallington, Project ManagementAdoption and use of a contract scorecard demonstrates a maturing ability to manage commercial outsourcing arrangements. The process of designing the scorecard helps you nail down the key outcomes and avoid lack of focus, inconsistent objectives, hidden costs, indifferent service and deteriorating relationships with your contract partners. Sara Cullen's The Contract Scorecard will help you design and drive successful contracts. It offers a systematic guide based on practical advice and examples; one that explains the Contract Scorecard concept and demonstrates crucial implementation activities such as: ? The development of performance measures that work ? Sound Service Level Agreements that make obligations clear ? A Governance Charter that ensures both parties will adopt successful management techniques An upfront investment in your contracts, from a commercial rather than legal perspective is probably the single most influential activity you can undertake; one that will ensure your outsourcing relatl)