Control Self-Assessment A Guide to Facilitation-Based Consulting [Hardcover]

Control Self-Assessment is a powerful audit and consulting tool that can be organized to protect against Business Risks or used as the central tool in a Business Process Analysis. In this first comprehensive introduction to CSA methodology, Richard Tritter explains how to successfully use CSA sessions to get a realistic look at the machinery of your business with information known to its day-to-day operational staff. He goes on to show you how to use this information to develop an action plan that will be enthusiastically put into practice. Control Self-Assessment is a must for any firm in which CEOs and staff share a common vision built on their collective wisdom.Facilitative Consulting and Control Self-Assessment: AnIntroduction.

Understanding the Basis of Facilitation: Models to Remember.

Definitions and Distinctions.

A Control Self-Assessment Session to Improve BusinessPerformance.

Planning a Control Self-Assessment Session to Assess BusinessRisk.

Importance of Frameworks.

Using Facilitation as a Consulting Sales Tool.

Different Control Self-Assessment Processes, DifferentObjectives.

Necessary Skills, Qualities, and Values of a Facilitator.

Electronic Voting Systems.

Appendices.

Index.Traditional consulting is failing to meet client needs because itoverlooks a key source of information: the client. Tritter'sfacilitative techniques take consulting to the next level,detailing processes for sharing knowledge and gaining agreement.His focus on Control Self-Assessment gives the reader an excellentleverage point for improving business performance. With an emphasison how-to , this book gives practical techniques for assessing andmanaging business risk.--(Tom McNamee, President, Sales Focus,Inc.)

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