CQ Developing Cultural Intelligence at Work [Hardcover]

This book explains to those living and working in another country how to identify and develop their Cultural Intelligence, or CQ. Cultural intelligence is an outsiders natural ability to interpret and respond to unfamiliar cultural signals in an appropriate manner.CQ is distinguished by three core features: the head, or the ability to discover new information about a culture; the heart, or ones motivation and confidence in dealing with a culture; and the body, or the capability to adapt actions and behavior so that they are appropriate in a new culture.A manager with a high CQ can enter into new cultural settingsnational, professional, organizational, regionaland immediately understand what is happening and why, confidently interact with people, and engage in the right actions. Filled with real-world examples and case studies, this book explains how to assess ones own skills and improve ones CQ.This book helps a manager understand and assess personal cultural intelligence and how to leverage this capability in diverse work environments. This book is an immensely useful guide to the use of cultural intelligence at work. Cultural intelligence is the individual's capacity for successful work and social adaptation to new cultural settings, and indeed to any unfamiliar social environment. Part I details the various components of cultural intelligence. Part II provides realistic, practical, culture-sensitive stories from intercultural work settings. It describes how leading multicultural organizations deal with cultural diversity, how to create high performing international teams, how to improve job assignments to other cultures, how to deal with a diverse work force, and how to lead people in international organizations. P. Christopher Earley is Auran J. Fox Chair in Business and Dean of the University of Connecticut School of Business. Soon Ang is the Goh Tjoei Kok Chair Professor in International Management & IT at the Nanyang Business School, Nanyang Technol-