Crafting Museum Social Media for Social Inclusion Work [Hardcover]

1 Introduction: museum social media as imperfect technologies; 2 Museum social media as socio-technical negotiations; 3 Museum organisational conditions for supporting social media as craft; 4 Museum social inclusion work and perceptions of social media; 5 Translating museum social inclusion work to social media; 6 Tinkering with social media for social inclusion work; 7 Crafting museum social media for social inclusion work

Crafting Museum Social Media for Social Inclusion Work investigates if and how social media can be integrated into the social inclusion initiatives of museums, and the contextual factors that impact this integration.

Cassandra Kist is currently a Chancellors Fellow at the University of Strathclyde in Computer and Information Sciences. While undertaking the research underpinning this book, she was a PhD student at the University of Glasgow in Information Studies. Her research investigates how engagement with cultural heritage and processes of remembering and forgetting, and exclusion and inclusion intersect with digital technologies.

Crafting Museum Social Media for Social Inclusion Work investigates if and how social media can be integrated into the social inclusion initiatives of museums, and the contextual factors that impact this integration.

Drawing on a yearlong case study of Glasgow Museums (Scotland), international mini case studies, and interviews with museum professionals, Kist reveals the complex social and technical negotiations that staff participate in to align social media practices with social inclusion work. Kist argues that the staff practices she observed around social media can be usefully understood through the idea of craft. This reframes staff practices for imagining future museum social media work as iterative, intuitive, and skilled balancing acts. AlÃ*