What is it about social interaction at the workplace that spurs interactional competence development? This book explores the answers to this question by analyzing the development of interactional competence by two Vietnamese hotel staff members, one novice and one experienced, as they interact with international guests in English in Vietnam.
Chapter 1: Interactional Competence and Its Development
Chapter 2: The Hotel Guest-Escorting Walk as A Speech-Exchange System
Chapter 3: Evolving From Interactional Troubles
Chapter 4: Harvesting Interactional Materials from Co-Participants Turns
Chapter 5: Contingently Assembling Resources Afforded by Interactional Infrastructure
Chapter 6: Optimizing Interactional Practices Through Recurrent Participation
Chapter 7: Discussion
Hanh thi Nguyen is Professor of Applied Linguistics in the Department of English and Applied Linguistics at Hawaii Pacific University, USA.
Taiane Malabarba is a postdoc researcher and lecturer in Second Language Acquisition and Social Interaction in the Department of English and American Studies at the University of Potsdam, Germany.
What is it about social interaction at the workplace that spurs interactional competence development? This book explores the answers to this question by analyzing the development of interactional competence by two Vietnamese hotel staff members, one novice and one experienced, as they interact with international guests in English in Vietnam.
Using ethnomethodological conversation analysis (EMCA) in lc)
![Developing Interactional Competence at the Workplace: Learning English as a Foreign Language on the Shop Floor [Hardcover]](/itemImage/2/8/0/1/2_7010403.jpg "Developing Interactional Competence at the Workplace: Learning English as a Foreign Language on the Shop Floor [Hardcover]")