The Empowerment Project: Grow Your People, Grow Your Business [Paperback]

Empowered Employees Are the Key to Business Growth

Many business leaders focus only on satisfying their customers as the best way to grow their business. Makes sense, right? Chad Peterman, President and CEO of Peterman Brothers, sees it differently. In his engaging new book,The Empowerment Project, Peterman delves into the concept of empowering employees by creating a supportive corporate culture, giving employees the authority to make decisions, providing training and career path planning, and showing employees that mistakes are opportunities for learning and growth.

In Peterman’s view, an outgrowth of employees feeling empowered and trusted is that they will provide excellent customer service, and through satisfied customers, the business will experience nonstop growth. His results speak for themselves. In 1986, Chad’s father started Peterman Heating, Cooling & Plumbing, a one-man operation in Beech Grove, IN. Chad and his brother Tyler joined his father in 2011 and took the company to the next level, with 600 employees across 11 locations and revenues of $110 million.CHAD PETERMANis President and CEO of Peterman Brothers, a thriving home services company based in Indianapolis. IN. In 1986, Chad’s father started Peterman Heating, Cooling & Plumbing. Chad and his brother Tyler joined the company in 2011 and took it to the next level with 600 employees across 11 locations and revenues of $110 million. Chad believes that for a business to grow, leaders must focus on their greatest asset: their employees.Introduction

Chapter 1: Culture Is a Verb

An Empowering Culture
Paradigm Shift
Spreading Positivity
Personal Empowerment
Many Decision-Makers
Develop Future Managers
Show Your Gratitude
Case Study: Crystal Valley Comfort

Chapter 2: Stop Doing and Start Trusting

Ask the Right Questions
Hire People Who Are Smarter than You
Handle Trust Issues
Don’t Try to Fix Pel£#