Engaging Resistance How Ordinary People Successfully Champion Change [Paperback]

Engaging Resistance: How Ordinary People Successfully Champion Changeoffers an empirically based explanation that expands our understanding about the nature of resistance to organizational change and the effects of champion behavior. The text presents a new model describing how resistance occurs over time and details what change proponents can do throughout three engagement periods to effectively work with hesitant colleagues.The book's findings are illuminated by examples of six different resistance cases, embedded in the transformation sagas of two real-world organizations. A fundamental premise of this work is that resistance should not be something to avoid or squash as people work to change their organizations. In fact, resistance can be viewed as a natural, healthy part of an organic process. When engaged properly, resisters can help to improve change efforts and strengthen an organization's overall transformation.Engaging Resistanceprovides a new empirical framework for understanding the nature of resistance to organizational change. This book points the way towards strategies that can be successfully employed by change champions as they work to engage less enthusiastic colleagues.Aaron D. Anderson is Director of the Executive MBA Program at San Francisco State University, where he teaches Organizational Behavior, Design, and Change. In a refreshingly clear voice, Anderson presents powerful ideas on transformational change and resistance in an easy-to-understand format.Engaging Resistanceserves as a template that may be used by change agents anywhere who are committed to making a positive difference in for profit, non-profit, and governmental settings. Engaging Resistancemeaningfully builds an emergent theory in an engaging style. Anderson grounds his framework well, illustrating how two institutions of higher education overcome resistance to change. The stories of these institutions include exemplary detail, so that students canlCÁ