Forces of Change: New Strategies for the Evolving Health Care Marketplace [Hardcover]

American health care has made great strides in the past hundred years. Life expectancy has increased dramatically and advances in medicine and treatments have eradicated many life-threatening diseases. However, in today's health care arena there is divergence between our health needs, the structure of our health care system, and how health care is delivered and funded.

In Forces of Change, David A. Shore has collected the leading thinking from experts in the field on how our health care system can benefit from important lessons from other industries and effect transformational change that truly serves all stakeholders well.

Contributors include Max Caldwell of Towers Watson; Michael J. Dowling of North Shore?Long Island Jewish Medical Health System; John P. Glaser of Siemens Healthcare; Ashish K. Jha of the Harvard School of Public Health; Eric D. Kupferberg of Northeastern University; Lucian Leape of the Harvard School of Public Health; Jeff Margolis of the TriZetto Group, Inc.; and David Shoultz of Philips Electronics.

Editors Preface vii
David A. Shore, Harvard School of Public Health

Acknowledgments xiii

The Editor xv

The Contributors xvii

Part One: Can We Get Better? 1

1 Framing the Forces of Change 3
David A. Shore

2 The Market Dynamics of Health Care 21
Eric D. Kupferberg, Northeastern University, Harvard School of Public Health

3 Transformational Leadership: The Key to Success 35
Michael J. Dowling, North ShoreLIJ Health System, Harvard School of Public Health

Part Two: The Elements of Change 49

4 Employee Engagement and the TralS(