Getting Change Right: How Leaders Transform Organizations from the Inside Out [Hardcover]

An innovative communication method for making change happen in any organization

Getting Change Right presents a new view of leadership communication that says change doesn't flow top-down, bottom-up, or sideways, but inside-out. This is how change spreads through a complex system successfully-the other options are force or failure. Based on years of experience with organizations around the world, change expert Kahan presents a new model of communication, one that moves from a transactional view of information exchange to a collaborative construction of shared understanding. When the right people are having the right conversations and interactions, then they act in concert even though the situations they confront independently are impossible to predict or coordinate. This dynamic practitioner's guide to implementing change

• Presents the innovative co-creation communication model for creating change
• Reveals how communicating with a company's most valuable players is at the heart of organizational change
• Draws on the author's wealth of experience with Fortune 100 companies, leading government agencies, and associations

Getting Change Right offers business insights and field-tested, practical techniques that can be put to work immediately.

List of Figures ix

Foreword, by Bill George xi

Introduction xv

1 Creating Rapid Widespread Engagement 1

Expert Input: Ken and Mary Gergen on Social Construction and Leading Change 9

Expert Input: Steve Denning on Operating Without Budget or Authority 26

2 Communicating So People Get It and Spread It 31

Expert Input: Rick StlÃÒ