Guide to Business Etiquette [Paperback]

NEW! Presenting new and current materialwithout sacrificing brevity: The second edition maintains the sleek and concise style that made the first edition so successful, while adding and updating a large amount of material. Examples of new material include:

• Understanding the Rules of Etiquette
• Creating a Powerful First Impression
• Basic Communication Etiquette
• Basic Business Dining Etiquette
• Special Dining Events
• Successful Meetings
• Cross-Cultural Etiquette

For anyone who wishes to improve their Business Etiquette.

A brief, professional, reader-friendly guide to understanding business etiquette.

Put your best professional foot forward with Guide to Business Etiquette, a brief text that covers all the important issues and concepts without confusing the reader with excess material.

This edition now covers basic digital etiquette and provides information on how to maintain business relationships.

Chapter 1: Understanding the Rules of Etiquette  
1. Etiquette lessons from history  
2. The basis of etiquette today
Chapter 2: Creating a Powerful First Impression  
1. Dressing to make a good impression  
2. Introducing yourself and others  
3. Shaking hands  
4. Interviewing basics  
Chapter 3: Maintaining Business Relationships  
1. Conflict resolution  
2. Personal workspace  
3. Office romances  
4. Business travel  
5. Other potential conflict situations  
Chapter 4: Communils&