Human Factors in Project Management: Concepts, Tools, and Techniques for Inspiring Teamwork and Motivation [Hardcover]

In Human Factors in Project Management, author Zachary Wonga noted trainer and acclaimed leader of more than 250 project teamsprovides a summary of people-based management?skills and techniques that can be applied when working in a team environment. This comprehensive resource brings together in one book new and current models in team motivation and integrates the most significant concepts in team motivation and behaviors into a single set of principles called Human Factors. Wong shows how these factors can be applied to the most challenging issues facing project managers today including

• Motivating a diverse workforce
• Facilitating team decisions
• Resolving interpersonal conflicts
• Managing difficult people
• Strengthening team accountability
• Communications
• Leadership

Acknowledgments vii

The Author xi

Introduction 1

One Emergence of Human Factors 11

Two Human Factors and Team Dynamics in Project Management 17

Three Key Elements of Team Performance: Content 27

Four Key Elements of Team Performance: Process 37

Five Key Elements of Team Performance: Behavior 69

Six Secrets of Managing the Three Key Elements 91

Seven Key Stages of Team Development 111

Eight Moving the Team Forward: Facilitation Techniques 125

Nine Personal Space 149

Ten Team Conflicts 191

Eleven How Conflicts Affect Personal Space 207

Twelve Expanding Your Space 223

Thirteen Managing Good and Bad Behaviors 247

Fourteen Raising Your Game 265

Fifteen Those Who Break Through Will Never Go Back lÃÒ