Human Resource Management for the Hospitality and Tourism Industries [Paperback]

Human Resource Management for the Hospitality and Tourism Industriestakes an integrated look at HRM policies and practices in the tourism and hospitality industries. Utilising existing human resource management (HRM) theory and practice, it contextualises it to the tourism and hospitality industries by looking at the specific employment practices of these industries, such as how to manage tour reps or working in the airline industry.

It initially sets the scene with a broad review of the evidence of HRM practice within the tourism and hospitality industries. Having identified the broader picture, the text then begin to focus much more explicitly on a variety of HR policies and practices such as:
recruitment and selection: the effects of ICT, skills required specific for the industry and the nature of advertising
legislation and equal opportunities: illegal discrimination and managing diversity
staff health and welfare: violence in the workplace, working time directives, smoking and alcohol and drug misuse
remuneration strategies in the industry: the cafeteria award approach, minimum wage and tipping

Human Resource Management for the Hospitality and Tourism Industries is illustrated throughout with both examples of best practice for prescriptive teaching and discussion, and international case studies to exercise problem solving techniques and contextualise learning. It incorporates a user friendly layout and includes pedagogic features such as: chapter outlines and objectives, HRM in practice  boxed examples, reflective review questions, web links discussion questions and further reading.

Accompanying the text is a companion website which includes extra case studies to aid teaching and learning.1. The Nature of HRM in Hospitality and Tourism  2. Organisational Culture and the Search for Service Quality  3. Labour Markets  4.&amlc/