Human-Computer Etiquette: Cultural Expectations and the Design Implications They Place on Computers and Technology [Hardcover]

Written by experts from various fields, this edited collection explores a wide range of issues pertaining to how computers evoke human social expectations. The book illustrates how socially acceptable conventions can strongly impact the effectiveness of human-computer interactions and how to consider such norms in the design of human-computer interfaces. Providing a complete introduction to the design of social responses to computers, the text emphasizes the value of social norms in the development of usable and enjoyable technology. It also describes the role of socially correct behavior in technology adoption and how to design human-computer interfaces for a competitive global market.

Chapter 1: HumanComputer Etiquette: Should Computers Be Polite? Part I: Etiquette and Multicultural Collisions. Chapter 2: As HumanComputer Interactions Go Global. Chapter 3: Etiquette to Bridge Cultural Faultlines: Cultural Fault lines in Multinational Teams: Potential for Unintended Rudeness. Part II: Introducing Etiquette and Culture into Software. Chapter 4: Computational Models of Etiquette and Culture. Chapter 5: The Role of Politeness in Interactive Educational Software for Language Tutoring. Chapter 6: Designing for Other Cultures: Learning Tools Design in the Nasa Amerindian Context. Part III: Etiquette and Development of Trust. Chapter 7: Network Operations: Developing Trust in Human and Computer Agents. Chapter 8: Etiquette in Distributed Game-Based Training: Communication, Trust, Cohesion. Part IV: Anthropomorphism: Computer Agents that Look or Act Like People. Chapter 9: Etiquette in Motivational Agents: Engaging Users and Developing Relationships. Chapter 10: Anthropomorphism and Social Robots: Se tting Etiquette Expectations. Part V: Understanding Humans: Physiological and Neurological Indicators.