I Wanted Fries with That: How to Ask for What You Want and Get What You Need [Paperback]

SPEAK UP AND PERSUADE

At some point in our lives, we’ve all experienced an injustice, large or small — a restaurant botching our lunch order or a boss who isn’t following the guidelines for workplace etiquette — and suffered in silence for fear of offending anyone. When we fail to speak up, however, we shortchange ourselves. Amy Fish encourages standing up for yourself (and others) by complainingeffectively. Her suggestions will appeal to anyone who wants to speak up and isn’t sure where to start, including managers navigating workplace disputes, couples who argue about the same things over and over, and even someone with a friend with bad breath. Illustrating her points with funny real-life stories, Fish reveals pragmatic methods to redress grievances with civility, honesty, and fairness for everyone involved — whether you’re trying to right the wrongs of the world or just claim the french fries you ordered.
CAA university ombudsman (a.k.a. “chief complaint officer”) gives readers practical methods to speak up for themselves, resolve conflicts amicably, and get what they really wantAs ombudsman at Concordia University in Montreal,Amy Fishresolves complaints from students, faculty, and staff. She has written for theHuffington Post Canada,Reader’s Digest, and theGlobe and Mailand appeared onCBC MarketplaceandCTV News. She lives in Montreal.“Amy provides a smile on every page.”
— Ruth Bader Ginsburg, Supreme Court justice, aboutThe Art of Complaining Effectivelyby Amy Fish

“Fish’s how-to guide for effective complaining is effervescent with a breezy sense of humor . . . a blueprint to getting what you need with the right words and a delicate touch.”
—Booklist

“Readers look