Information and Communication Technologies in Action: Linking Theories and Narratives of Practice [Hardcover]

This book combines 20 stories from a variety of organizations with a selection of nine theories, both mainstream and emerging. The stories introduce readers to individuals talking about how they communicate today via information and communication technologies (ICTs) in business or organizational contexts. The theories, presented in accessible language, illuminate the implicit patterns in these stories. This book demonstrates how and why these technologies are used under myriad circumstances.

Contents

Preface

Introduction

1. Media Choice and ICT Use

2. The Role of Credibility and Trust in ICT Studies

3. Rogers Diffusion of Innovations

4. A Garbage Can Model of Information Communication Technology Choice

5. Impression Management and ICTs

6. Enactment and Sensemaking in Organizations

7. Giddens Structuration Theory and ICTs

8. Complexity Theories and ICTs

9. ICT and Culture

10. The Frustrated Professor

11. Teaching the Good Old Boys New Tricks: Taking ICTs to the Bank

12. From Blunt Talk to Kid Gloves: The Importance of Adaptability Across Culture

13. Slowing Down in the Fast Lane

14. Serving the Customer Locally Without Moving There: How to Use ICTs to Project a Local Presence

15. Overloaded But Not Overwhelmed: Communication in Inter-Organizational Relationships

16. Depending on the Kindness of Strangers: Using Newsgroups for Just-in-Time Learning

17. Building a Medical Community Using Remote Diagnosis:

18. Dont Get Between Me and My Customer: How Changing Jobs Shifts ICT Use

19. Fighting Uncertainty With Intelligence

20. Close Up . . . From a Distancel6