Inside Intranets and Extranets Knowledge Management and the Struggle for Power [Hardcover]

This book provides a unique insight into the use of intranets and extranets. Corporate intranets and the use of internet technology are relatively recent phenomena and the development of these technologies is now fuelling the most significant changes in corporate infrastructure since the development of the PC. The impact is likely to be even greater and is heralding radical changes in the way organizations operate.Introduction The Role of IT Knowledge Management Research Methodology Case Study: Software & IT Company Case Study: Research & Technology Organization Case Study: Automotive Sales & Service Analysis and Discussion ConclusionsJAMES CALLAGHAN has held Senior Consulting roles at IBM and BT. He completed a Ph.D. in the area of the current book at the Judge Institute of Management Studies, University of Cambridge.