Hello And Every Little Thing That Matters [Hardcover]

Hello! And Every Little Thing that Matters will transform the way businesses interact with customers  delivering a big impact with small ideas. Impactful ideas for businesses on how to treat their customers, from saying Hello to everyone who you encounter to making sure the chairs in your place of business are comfortable.Hello! And Every Little Thing that Matters will transform the way businesses interact with customers  delivering a big impact with small ideas. Impactful ideas for businesses on how to treat their customers, from saying Hello to everyone who you encounter to making sure the chairs in your place of business are comfortable.1.Hello: The First Important Thing

2.I Notice = I Care

3.The Power of Chairs, Doors and Stairs

4.Please Hold

5.Say What?

6.There Is No Such Thing as Medium Rare

7.A Little Decency

8.From Dust to Mistrust

9.What Brings Regulars Back

10.When Things Go Wrong

11.The Old Fashioned Touch

12.Don't Scratch that Itch

13.The Blueprint

14.Every Time I Say Goodbye

15.The Manager of Small Things

Edwards, a consultant, provides useful guidelines for customer service. & The book emphasizes an understanding of customer service as a conversation. & The book is written in a conversational tone with engaging examples. Summing Up: Recommended. All readership levels. (E. G. Ferris, Choice, Vol. 54 (2), October, 2016)

Kate Edwards built her consulting business in 2007 and since then has worked with some of the biggest names in the hospitality industry, from Le Cirque lóà