What is Lean Six Sigma [Paperback]

A quick introduction on how to use Lean Six Sigma toimprove your workplace, meet your goals, andbetter serve your customers.

Lean Six Sigma combines the two most important improvement trends of our time: making workbetter(using Six Sigma) and making workfaster(using Lean principles). In this plain-English guide, youll discover how this remarkable quality improvement method can give you the tools to identify and eliminate waste and quality problems in your own work area.

Packed with diagrams, cartoons, and real-life examples,What is Lean Six Sigma?reveals the four keys of Lean Six Sigma and how they apply to your own job:

• Delight your customers with speed and quality
• Improve your processes
• Work together for maximum gain
• Base decisions on data and facts

Youll see the big picture of what your company hopes to gain with Lean Six Sigma, how it may affect your work area, and what it can mean to you personally.

Michael L. Georgeis the founder and CEO of George Group, the largest Lean Six Sigma consulting practice in the United States. He is the author ofLean Six SigmaandLean Six Sigma for Service.

David Rowlandsis Vice President of Lean Six Sigma at Xerox Corporation. He's been using Lean and Six Sigma since 1988, and has practical experience working with teams to solve improvement challenges in sales, service, and manufacturing.

Bill Kastleis a Vice President at George Group and has helped guide Lean Six Sigma initiatives at major corporations. For 15 years, he has helped teams at all levels apply these tools to improve performance and respond to customer needs.

Lean Six Sigma combines the two most important and popular quality trends of our time: Six Sigma and Lean Production.In this plc