Best Practices in Access Services [Hardcover]

Access Services departments in libraries have become highly complex organizations responsible for a broad range of functions, often including circulation, reserves, interlibrary lending and borrowing, document delivery, stacks maintenance, building security, photocopying, and providing general patron assistance. This book offers effective solutions to familiar problems, fresh ideas for responding to patron needs, and informed speculation on new trends and issues facing access services departments.

This book was originally published as a special issue of the Journal of Access Services.

This book provides a survey of current access services practices, policies, and procedures that have proven effective in real life settings. Trends and challenges are examined for their potential impact on access services in libraries.'This is a facinating book for any librarian. It embodies a sense of change that is paradigm for any library that is not stagnating; it offers a feast of innovative ideas that have been implemented and evaluated; it is fresh with energy and enthusiasm' -- The Australian Library JournalEVOLVING LIBRARIES, 1. Reflections on Academic Libraries in the 21st Century, 2. People First: A New Zealand Approach to Staff, Structure and Service, 3. Mildly Delirious Libraries: Transforming your Library from Top to Bottom, 4. The New Academic Library and Student Services, 5. An Evaluation of Selected ASERL Web Pages: Best Practices for Serving Distance Learners, 6. Video Reference and the Library Kiosk: Experimentation and Evaluation, 7. Totem Kiosk, Not Just for the Hotel Lobby, 8. Copy That! Reaping the Potential Benefits from Incorporating a Copy Center within Access Services, 9. 24-Hour Service at Georgia Southern University: 1989-2007, 10. ALIA Digital Archive of DAISY Books, STAFF DEVELOPMENT, 11. Retraining is Draining: Motivating Student Employees to Higl0