Making Public Services Management Critical [Hardcover]

This book brings together public services policy and public services management in a novel way that is likely to resonate with academics, policy makers and practitioners engaged in the organization of public services delivery as it is from a perspective that challenges many received ideas in this field. 

Starting from the perspective of critical management studies, the contributors to this volume embed a critical perspective on policy orthodoxy around critical public services policy and management studies (CPPMS).   In so doing the authors bring together previous disparate fields of public services policy and public services management, but more importantly, debate and present what critical constitutes when applied to public services policy and management. This edited collection presents chapters from a broad range of public services domains including health, education, prisons, local and central government and deals with a range of contemporary issues facing public services managers are examined, including regulation of professions, risk management, user involvement, marketing and leadership.

Introduction: Making Public Services Management Critical. Graeme Currie & Mark Learmonth. Section I: Rethinking the Background.1. From Collective Struggle to Customer Service: The Story of How Self Help and Mutual Aid Led to the Welfare State and Became Co-Opted in Market Managerialism. Patrick Reedy. 2. Toward Unprincipled Public Service: Critical Ideology, the Fetish of Capitalism, and Some Thoughts on the Future of Governance. Frank E. Scott. 3. Sheep in Wolfs Clothing: Schools, Managerialism, and Altering Ideologies. Patricia A.L. Ehrensal. 4. Public Sector Management? But Were Academics, We Dont Do That Sort of Thing!. Michael Humphreys and Mark Learmonth. Section II: Critique of Mainstream Orthodolƒâ