Evaluating Health and Social Care [Paperback]

A practical book, based on sound theoretical models, which explores the main criteria available for evaluating social care and health services. The book explains why the various criteria are used, identifies the problems inherent in using them, and offers specific guidance on how to use each of the criteria. The guidance offered is seen as important at a time when health and social care agencies are under increasing pressure to evaluate and improve their performance.

List of Figures
Preface
What is Evaluation? Evaluation Research
Design and Methods
Evaluating Effectiveness
Evaluating Efficiency
Evaluating Organisational Structures and Processes
Consumers' Opinions and Service Evaluation
Evaluating Equality, Equity and Accessibility
Summing Up
Index.