Driving Networked Service Productivity [Paperback]

Christofer F. Daiberl explores how to enhance the productivity of services delivered by a network of co-providers. Harnessing empirical insights and synthesizing contributions from service design, information systems, and engineering, the author develops a systematic productivity improvement technique. The technique supports practitioners to iteratively discover and seize opportunities to enhance productivity for their own organization, customers, and relevant co-providers. Reflecting on the overall results, five general design principles are proposed that support the development of new artifacts fostering truly productive services in a networked world.  The concepts of networked service delivery and networked service productivity.- Approaches for improving productivity from a network perspective.- The networked service productivity improvement technique.- Design principles for improving networked service productivity.  Christofer F. Daiberl received his PhD from the Friedrich-Alexander-Universit?t Erlangen-N?rnberg, where he worked as a Research Associate for Prof. Dr. Kathrin M. M?slein at the Chair of Information Systems  Innovation & Value Creation.