Hypertext and the Technology of Conversation: Orderly Situational Choice [Hardcover]

This book explores the usefulness of looking at very small aspects of human behavior in order to understand computer-human interaction difficulties with hypertext. The focus is on both mechanical actions and talk as social action. While this approach has been used fruitfully to study human-human interaction, Gray has constructed a unique study of human interaction with machines.SUSAN H. GRAY is an Associate Professor at the New York Institute of Technology who specializes in computer-human interaction.

Introduction
Computer-Human Interaction, Social Construction, and Conversation Analysis
Procedures
Literalness and Categorization Troubles
Linearity and Navigation Troubles
Indexicality and the Social Construction of Accounts
Patterns of Microanalysis
Down Profoundly Troubled Paths: Troubles and Actors' Resources for Repair
Attributions and Structural Metaphors
Concluding Remarks
Appendixes: Log Excerpt Locations: Drawing Locations: Additional Log Excerpts
References
Index