The purpose of the workbook is to provide participants with a place to record their notes and the results of exercises as the workshop progresses. It is also intended to serve as a useful reference following the workshop, something people will keep on their bookshelves and use.
The workbook is organized by the six disciplines. Each section contains introductory material and exercises that utilize tools or checklists.
Introduction to the workshop
D1: Define Business Outcomes
D2: Design the Complete Experience
D3: Deliver for Application
About This Workshop v
Introduction 1
D1 Defi ne Business Outcomes 25
D2 Design the Complete Experience 53
D3 Deliver for Application 79
D4 Drive Learning Transfer 111
D5 Deploy Performance Support 147
D6 Document Results 171
Getting Your Moneys Worth 203
References and Recommended Reading 217
Appendix 223
About the Authors 265
6Ds Workshop Goal Form 269
Andy Jefferson is the co-founder and CEO of The 6Ds Company, a global leader in learning transfer know-how. He has significant line management expertise and is experienced in strategic planning, sales and marketing, productivity, and technology development in large and small corporate environments. Prior to founding the 6Ds Company, he served as the CEO of both the Fort Hill Company and Vital Home Services. He also served as the COO and General Counsel of AmeriStar Technologies, Inc. ?He currently sits on numerous boards and serves as the Chairman of the Graham Foundation. He is co-author of The Six Disciplines of Breakthrough Learning. He resides in Wilmington, DE.
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