Age-Inclusive ICT Innovation for Service Delivery in South Africa: A Developing Country Perspective [Hardcover]

1. Population ageing and ICTs.- 2. Legislative frameworks informing municipal service delivery: the gap between what ought to be and what actually transpires.- 3. A baseline assessment of older South Africans mobile phone usage across rural-urban contexts.- 4. The story of developing ICTs to promote holistic service delivery to older persons: The we-DELIVER project.- 5. Data collection tools, analysis and application using ICTs.- 6. Research integrity in a community-based project  a critique of individualised and Western ethical protocols.- 7. Managing diversity in a multi-cultural and multi-lingual environment: The case of the we-DELIVER project.- 8. Feasible ICTs for the community following a bottom-up approach: The example of Yabelana.- 9. Mitigating or inhibiting (intergenerational) relational experiences around older persons mobile phone use.- 10. The theory and practice of impact and sustainability: The we-DELIVER project.

Vera Roos is Research Professor in the Ageing and Generational Dynamics programme in the Optentia Research Unit (AGenDA) at the North-West University, and an Affiliate Research Fellow of the Institute of Population Ageing at the University of Oxford. As a socio-gerontologist, she focuses on relational experiences and, from a community psychology perspective, on the contributions of older individuals in challenged contexts. Vera has presented her research on topics related to enabling interpersonal contexts, loneliness, friendship, and intergenerational relations at national and international conferences, and has published widely, including three edited books. She developed the Mmogo-method?, a projective visual data-collection tool to enable research participation despite age, language or cultural barriers and to obtain layered information about personal, relational, and group experiences. Findings from this visual method informed the development of a relational theory, Self-Interactional Group Theory lS!