Electronic Government: 4th International Conference, EGOV 2005, Copenhagen, Denmark, August 22-26, 2005, Proceedings [Paperback]

Challenges.- Organizational Transformation Through E-Government: Myth or Reality?.- The Governance of Back Office Integration in E-Government: Some Dutch Experiences.- E-Government Systems in Developing Countries: Stakeholders and Conflict.- Performance.- Intelligent Measuring and Improving Model for Customer Satisfaction Level in e-Government.- Accountability of Electronic Cross-Agency Service-Delivery Processes.- Citizen Relationship Management and E-Government.- DSS in a Local Government Context  How to Support Decisions Nobody Wants to Make?.- Monitoring and Updating Regulations and Policies for Government Services.- Service Take-Up and Impacts of E-Government in Austria.- Evaluation of a Risk-Modelling Tool at the Business Case of eService Projects  Results from a Workshop in the UK.- Achieving Administrative Transparency Through Information Systems: A Case Study in the Seoul Metropolitan Government.- Strategy.- eGovernment and Structural Reform on Bornholm: A Case Study.- When Technology Meets the Mind: A Comparative Study of the Technology Acceptance Model.- E-Government Practice: What One Country Could Learn from Other.- Measuring the Performance of Digital Divide Strategies: The Balanced Scorecard Approach.- Policy and Practice in Standards Selection for E-Government Interoperability Frameworks.- SIGES-PERE: A Collaborative GIS for Radiological Disaster Management.- Feasibility Study for a Legal Knowledge System in the County of Herford.- A Quality Inspection Method to Evaluate E-Government Sites.- Knowledge.- Organisational Changes, Skills and the Role of Leadership Required by eGovernment.- PAs Boundaries and the Organizational Knowledge Processes.- Providing Pan-European E-Government Services with the Use of Semantic Web Services Technologies: AGeneric Process Model.- A Proposal for a Semantic-Driven eGovernment Service Architecture.- Knowledge Engineering Suite: A Tool to Create Ontologies for Automatic Knowledge Representation in Knowledge-Based SyslÃ.