HCI in Business, Government and Organizations: 8th International Conference, HCIBGO 2021, Held as Part of the 23rd HCI International Conference, HCII [Paperback]

This book constitutes the refereed proceedings of the 8th International Conference on HCI in Business, Government and Organizations, HCIBGO 2021, which was held as part of HCI International 2021 and took place virtually during July 24-29, 2021.

The total of 1276 papers and 241 posters included in the 39 HCII 2021 proceedings volumes was carefully reviewed and selected from 5222 submissions.

The papers included in this book were organized in topical sections as follows: electronic, mobile and ubiquitous commerce; HCI in finance and industry; work and business operations; innovation, collaboration, and knowledge sharing; and digital transformation and artificial intelligence.

Electronic, Mobile and Ubiquitous Commerce.- Consumers? Acceptance of a Voice Commerce Application in FMCG in Germany, U.S. and U.K..- A Survey Study on Successful Marketing Factors for Douyin (Tik-Tok).- Research on Experience Evaluation of Taobao Shopping Platform Service.- Enhanced Product Presentation with Augmented Reality: The Role of Affective Reactions and Authenticity.- Dimensions of Retail Customer Experience and Its Outcomes: A Literature Review and Directions for Future Research.- Users Reception of Product Recommendations: Analyses Based on Eye Tracking Data.- Augmented Reality: Does it Encourage Customer Loyalty.- Application of User Research in E-commerce App Design.- Social Commerce: The Mediating Effects of Trust and Value Co-Creation on Social Sharing and Shopping Intentions.- Dark Patterns in Online Shopping: Of Sneaky Tricks, Perceived Annoyance and Respective Brand Trust.- Methodical Framework and Case Study for ?mpowering Customer-Centricity in an E-Commerce Agencythe Experience Logic as Key Component of User Experience Practices within ?gile IT Project Teams.- HCI in Finance and Industry.- How Blockchain Innovations Emerge: From the Perspective of Knowledge Search.- The Impact of Integrated Market plÌ