Managing for Public Service Performance: How People and Values Make a Difference [Hardcover]

Through a comparative overview of public administration performance in twenty-eight EU member states, this book takes a critical, multidisciplinary approach to address how management can make a meaningful contribution to the performance of public services.How can management make a meaningful contribution to the performance of public services? Around the world, public organizations face increasingly complex social issues related to globalization, migration, health crises, national security, and climate change. To meet these challenges, we need a better understanding of what managing for public service performance means, and what it requires from public managers and public servants.This book takes a multidisciplinary, critical, and context-sensitive approach to address such questions. Through a comparative review of public administration research, it examines a variety of management aspects such as leadership behavior, human resource management, performance, diversity, and change management. It also critically reflects on how the context of the public sector affects the management-performance relationship in democratic societies, as well as the influence of numerous stakeholders and their beliefs about the nature and purpose of public service. By clarifying conceptual issues and taking a theoretical and evidence-based approach to the relationships between management and performance, this book offers new directions for research and a framework to help improve public services in practice.1. Introduction: Managing for Public Service Performance: How People and Values Make a Difference,Peter Leisink, Lotte B. Andersen, Gene A. Brewer, Christian B. Jacobsen, Eva Knies, and Wouter VandenabeelePart I. Key concepts and the public sector context2. Stakeholders, Public Value(s), and Public Service Performance Research,Lotte B. Andersen, Gene A. Brewer, and Peter Leisink3. People Management: Integrating Insights from Strategic Human Resource Mal*