High Impact Internal Evaluation: A Practitioner's Guide to Evaluating and Consulting Inside Organizations [Paperback]

Today rapidly changing organizations need the best tools for driving high performance, meeting customer needs, measuring outcomes and improving service delivery. This book shows students and professional evaluators how to effectively use the tools of internal evaluation to determine a business or program's effectiveness, efficiency, economy and performance.

The author combines his extensive experience and theory into an indispensable resource for students, novice internal evaluators, experienced evaluation professionals and for managers responsible for evaluating their own programs.

Today rapidly changing organizations need the best tools for driving high performance, meeting customer needs, measuring outcomes and improving service delivery. This book shows students and professional evaluators how to effectively use the tools of internal evaluation to determine a business or program's effectiveness, efficiency, economy and performance.

The author combines his extensive experience and theory into an indispensable resource for students, novice internal evaluators, experienced evaluation professionals and for managers responsible for evaluating their own programs.

The author combines his long experience and deep knowledge of the literature in a manner that gives people the insight needed to ply the evaluation trade effectively as in-house staff in large bureaucratic organizations.  

Opportunities, Obstacles, and Observations
Internal Evaluation History and the New Paradigm
Understanding the Internal Evaluation Context
Evaluation, Conflict and the Change Process in Organizations
Understanding Internal Evaluation
The Craft of Internal Consulting to Organizations
Designing High Impact Internal Evaluations
Effective Communication of Evaluation Results
Establishing, Administering, and lsÁ