Can Your Customer Service Do This?: Create an Anticipatory Customer Experience that Builds Loyalty Forever [Hardcover]

Todays most sought-after customer service sleuth and turnaround expert unlocks the secrets to transforming customer service and building unshakeable customer engagement and loyalty
  
Customer service done right is one of todays most powerful competitive advantages. InCan Your Customer Service Do This?customer service turnaround wizard and renowned customer service training expert Micah Solomonwho has worked with brands from Auberge Resorts to Audi of America, from Cleveland Clinic to the NFL Players Associationshares everything he knows, and everything you need to know, about how to create a truly Five-Star customer service experience and use it to build sustainable bottom-line success.

This is the first book to move the reader step-by-step toward customer service perfection and true customer-centricity by creating, refining, and synchronizing employee behaviors, systems, and standards to together create the perfect customer service environment and customer experience for your customers.

Inside, youll find the long-hidden secrets and proven hands-on methods for:

Applying the Gold Touch customer service method that Five-Star companies in hospitality and other high-touch industries have secretly (well, secretly until now!) used to increase customer engagement.
Moving every customer systematically up the loyalty ladderfrom disengaged to loyalty to becoming a vocal advocate, online and off.
Transforming your most angry, upset, I'll never use you again! customers into true company loyalists via the scientifically proven principles of customer service recovery.
Harnessing the latest technology, including AI, to deliver top-shelf customer service in collaboration with your customer-facing employees and on a self-service basis.
Making the right moves to keep your company popular on social media by gently winning over your critics even before they post. 
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