Preface. Acknowledgements. 1. So You Want to Do Six Sigma?
Why You Need This Book. An Overview. Roles of Six Sigma Leaders. Summary. References.
2. Four Case Studies: What Works and What Doesn't.
Inside GE's Experiences. The First Year--1996. The Push for Tangible Benefits. DFSS and a Critical Mass of Green Belts. A Refocus on Customers. Digitization and Six Sigma. A Reinvigoration. The W. R. Grace Story. Less Successful Six Sigma Deployments. Summary. References.
3. How to Successfully Deploy Six Sigma.
Why Were GE and Grace Successful? Why Were Others Less Successful? The Keys to Successful Six Sigma Deployment. A High-Level Roadmap For Six Sigma Deployment. Summary. References.
4. Launching the Initiative.
Full or Partial Deployment? Developing the Deployment Plan. Deployment Plan Elements. Selecting the Right Projects. The Concept of Process Entitlement. Developing the Project Charter. Selecting the Right People. What Training Do I Need? Selecting a Six Sigma Provider. Summary. References.
5. Managing the Effort.
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