James/Whisenhunt/Myer's CRISIS INTERVENTION STRATEGIES, 9th Edition, presents the latest skills and techniques for handling crisis situations. The text features the authors' task and triage assessment model, which illustrates and explains the process of dealing with people in crisis. Using this model, the authors build specific strategies for assessing and handling different crisis situations, accompanied in many cases with dialogue that a practitioner might use when working with the individual in crisis. Updates include new LASER protocol for ethical decision-making, world view of crisis beyond the U.S. border and detail changes in intervention procedures due to COVID-19. The 9th edition also includes videos demonstrating crisis intervention techniques for students who must understand the theoretical underpinnings of crisis intervention theories and apply them in crisis situations.Part I: BASIC TRAINING: CRISIS INTERVENTION THEORY AND APPLICATION. 1. Approaching Crisis Intervention. 2. Culturally Effective Helping. 3. The Intervention and Assessment Models. 4. Tools of the Trade. 5. Crisis Case Handling. 6. Telephone and Online Crisis Counseling. Part II: HANDLING SPECIFIC CRISES: GOING INTO THE TRENCHES. 7. Posttraumatic Stress Disorder. 8. Crisis of Lethality. 9. Sexual Assault. 10. Partner Violence. 11. The Family in Crisis. 12. Personal Loss: Bereavement and Grief. 13. Crisis in Schools. Part III: ON THE HOMEFRONT: CRISIS IN THE HUMAN SERVICES WORKPLACE. 14. Violent Behavior in Institutions. 15. Human Service Workers in Crisis: Burnout, Vicarious Traumatization, and Compassion Fatigue. 16. Disaster Response. 17. Chemical Dependency: The Crisis of Addiction (Online in MindTap). 18. Crisis/Hostage Negotiation (Online in MindTap).