Chapter 1 Introduction; Its Not Just About Words
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PART 1: HOW TO HAVE EFFECTIVE CONVERSATIONS
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Chapter 2 How to Be An Effective Communicator
Chapter 3 Are You Really Listening?
Chapter 4 How to Take the Difficult Out Of Difficult Conversations
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PART 2: WHY DOES IT ALL GO WRONG AGAIN AND AGAIN...AND AGAIN ?
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Chapter 5 Monkeys with Smartphones? -When Our Emotions Take Control
Chapter 6 Its All About Relationships
Chapter 7 Charlie is Having a Bad Day!: a Case study
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PART 3: HOW TO TALK ABOUT WHAT REALLY MATTERS
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Chapter 8 Communication in Context
Chapter 9 How to Talk About Sexuality and Gender Rylee Spooner
Chapter 10 Uncomfortable Conversations about Race Mia Edwards
Chapter 11 Trauma Informed Approaches Sam McNally
Chapter 12 Conclusion
This accessible guide combines evidence-based research with practical experience to help develop effective communication skills for navigating difficult or challenging situations. It?delves into what it means to be an effective and confident communicator, before addressing how to approach those often-avoided difficult conversations.
This accessible guide combines evidence-based research with practical experience to help develop effective communication skills for navigating difficult or challenging situations.
The book delves into what it means to be an effective and confident communicator, before addressing how to approach those often-avoided difficult conversations. Key features in
![Difficult Conversations in Education, Health and Social Care: How to Talk About What Really Matters and What to Do When it All Goes Wrong [Paperback]](/itemImage/2/3/5/0/2_7115951.jpg "Difficult Conversations in Education, Health and Social Care: How to Talk About What Really Matters and What to Do When it All Goes Wrong [Paperback]")