Mastering Community Management: Chaos, Compassion, and Connections in Games [Paperback]

Introduction, Chapter 1: Online Community, Chapter 2: What is a Community Manager?, Chapter 3: The Basics of Community Strategy, Chapter 4: Building Communities Based in Kindness, Chapter 5: Early Interest, Chapter 6: Big Wait, Chapter 7: Launch, Chapter 8: Post Launch, Conclusion

Game communities are inevitable  in fact, theyre one of the main features of a game. How can our online interactions be better, kinder, more productive conversations? This book provides a step-by-step strategy for creating long-term, sustainable, and intentional online spaces that matter  ones that care, grow, and connect.

As someone who has led community for some of the world's spiciest games, there is one person I trust more than any other for advice on managing community, and that's Victoria Tran.?Mastering Community Management?distills her hard-won wisdom into a definitive guide that every community leader should study. --?Ryan K. Rigney,?Marketing Partner at a16z

Victoria is a veritable encyclopedia of well-thought out knowledge into how game communities work, what makes yours happy, and how to sustainably work with the lovable-ish hordes that make up 'the gaming public'. --?Simon Carless,?founder,?GameDIscoverCo

Victoria has not only been a friend, but a major inspiration in the community space since she took the scene by force through?Among Us. She facilitated the astronomical growth of a worldwide community while keeping it fun and reminding the industry that a little bit of backstabbing is entirely OK. I could shower her with buzzwords and accolades, but seriously, the proof is in the pudding. --?Dylan Gafner,?Global Community Lead, Bungie

Victoria Tran is an award-winning community professional, speaker, alc1