Revisiting Trustworthiness in Social Interaction [Paperback]

1. Introduction

2. Doing EM/CA research of inferred social phenomena

3. Defining trustworthiness as an interactional phenomenon

4. Methodology and data

5. Orientation to truth and honesty

6. Orientation to stake and interest

7. Orientation to knowledge and ability

8. Orientation to consistency and predictability

9. Concluding discussion

Index

Bringing together trust research, rhetoric, ethnomethodology and conversation analysis this book formulates an analytical program for conceptualizing and defining trustworthiness as an empirical research object in social interaction.

Bringing together trust research, rhetoric, ethnomethodology and conversation analysis, this book formulates an analytical program for conceptualizing and defining trustworthiness as an empirical research object in social interaction.

Revisiting Trustworthiness in Social Interaction examines trustworthiness as a relational and dynamic concept. It reviews sociological and rhetorical approaches to the study of trustworthiness and respecifies it as an interactional phenomenon displayed, tested and negotiated by participants in social interaction. It identifies four participant orientations of trustworthiness that may be foregrounded in peoples dynamic identity projects, and it defines the phenomena 'character-bound displays' and 'sequential negotiation of character', both indicative of participants orientation to trustworthiness. In this way, the book turns the theoretical concept of trustworthiness into an empirical object of interaction analysis, pointing to a vast number of interactional indicators, which allow interaction analysts to explore if and how interactants orient to trustworthiness in an encounter. Exemplary cases from both mundane and l£®