Leadership and the Frontline Workforce: Lessons from the Targets of Change [Hardcover]

Chapter One: View from the targets?Chapter Two: Lewinian organization development (OD)?Chapter Three: Alignment and the front lines (SATA)?Chapter Four: Before and after - A Union VP meets Lewinian OD?Chapter Five: A blue-collar OD guy  An electrician meets Lewinian OD?Chapter Six: A blue-collar Jamaican?Chapter Seven: The blue-collar wisdom of William Crosby?Chapter Eight: A blue-collar OD guy  Cotton Mears?Chapter Nine: Examples from my fathers lifetime of OD work?Chapter Ten: From conflict to collaboration  A true T-group story?Chapter Eleven: Involving the front lines in a social service agency?Chapter Twelve: Behavioralizing culture  goal clarity, role clarity, decision clarity and feedback?Chapter Thirteen: Conflict utilization?Chapter Fourteen: Implications for leadership?Appendix A: The Interpersonal Gap meets Toltec wisdom?Appendix B: Behavior description quiz (DEI version)?Appendix C: The PINCH Model (article by Mark Horswood)?Appendix D: Managing conflict in community development?Appendix E: Sponsor, Agent, Target, Advocate (SATA)?Appendix F: KRID (Adapt/Adopt)?Appendix G: Cotton Mears flipchart visual aids?Bibliography?????

This book explains practical culture change based on engaging frontline workers and citizens in real engagements including at aluminum fabrication and bauxite refineries, social service agencies, and citizen engagement projects.?

This book is for anyone who wants to lead change. It explains change methods through real-life experiences of frontline workers. Just as history has primarily been written by the victors, leadership and management theory have been written from the top. An exception is Kurt Lewin, whose action-research established that people on the frontlines are best positioned to create and sustain change. This books authors have practiced that approach over two generations for the past 70 years. They were deeply influenced by the blue-collar wisdom of thlsC