Lean DevOps: A Practical Guide to On Demand Service Delivery [Paperback]

Robert Benefield is an experienced technical leader who has decades of experience delivering robust on-demand services to solve hard problems in demanding ecosystems including banking and securities trading, medical and pharmaceutical, energy, telecom, government, and Internet services. His continual eagerness to learn and work with others to make a difference has taken him from building computers and writing code in the early days of the Internet at Silicon Valley startups to the executive suite in large multinational companies. He shares his unique experience in the hopes that others can continue to build on it without having to collect quite as many scars along the way.

Introduction 1
Chapter 1: The Problem with IT Service Delivery 7
Approach #1: Reduce Delivery Friction 9
    The Downsides of Targeting Delivery Friction 11
Approach #2: Managing Service Delivery Risk 12
    The Downsides of Targeting Service Delivery Risk 14
    The Essence of Delivery 15
Beginning the DevOps Journey 17
Summary 18
Chapter 2: How We Make Decisions 21
Examining the Decision-Making Process 22
Boyd and the Decision Process 23
The OODA Loop 26
The Ingredients of Decision Making 29
    Ingredient 1: The Target Outcome 30
    Delivering Measures over Outcomes 36
    Ingredient 2: Friction Elimination 39
    Ingredient 3: Situational Awareness 42
    The Challenge of Trust 44
    The Fragility of Mental Models and Cognitive Biases 45
    IngredientlÓA