Logistics and Fulfillment for e-business: A Practical Guide to Mastering Back Office Functions for Online Commerce [Paperback]

Logistics and fulfillment management is unglamorous, complex and expensive, but it is one of the primary factors determining whether an e-business will be profitable. Many enterprises (large and small) rush into the e-business model without adequate consiLogistics and fulfillment management is unglamorous, complex and expensive, but it is one of the primary factors determining whether an e-business will be profitableJanice Reynolds is a writer, editor, speaker, and consultant in information technology and the Internet/intranet. Prior to starting her own consulting firm in 1995, Ms. Reynolds was the litigation manager of a large New York City law firm. She is the author of The Complete E-Commerce Book . She has edited numerous technical books and led several e-commerce development teams. Ms. Reynolds provides advice to numerous budding entrepreneurs as the 'E-commerce Expert' on Allbusiness.com. She also consults with established companies concerning their technical needs.INTRODUCTION CHAPTER 1: SETTING THE STAGE CHAPTER 2: MAKI NG THE MOVE: E-BUSINESS INFRASTRUCTURE CHAPTER 3: ADOPTING A B2B MODEL CHAPTER 4: THE E-TAILERS CHAPTER 5:THE PARTNERS:OUTSOURCING THE TECH CHAPTER 6: SHIPPING CHAPTER 7: LOGISTICS AND/OR FULFILLMENT MODELS CHAPTER 8: STRATEGIZING AND PLANNING FOR AN LFMS CHAPTER 9: FULFILLMENT: IN  HOUSE OR OUTSOURCE ? CHAPTER 10: EXPLOITING LOGISTICS AND FULFILLMENT TECHNOLOGY CHAPTER 11: IT'S ALL ABOUT THE CUSTOMER CHAPTER 12: THE 3RS GO GLOBALUS