The Management of Living Beings or Emo-management [Hardcover]

This book is based on the author's research carried out over the last ten years in terms of emotional management. It establishes the intervention of emotions at all levels of management: the Littré definition, management being the art of the possible, the art of guiding, managing, handling, motivating ... even resolving and arranging . Emotion is a subject studied particularly in management in English speaking countries and has become a topic of growing interest in organizational behavior. E-motion is, in this book, considered based on its etymological origin (ex-movere: put into action by the external factors). The objective is to demonstrate a new vision of responsible management and to confront the current challenges in motion. In this way, the latter tends to take into consideration the 'living', i.e. the psychobiological, neurological and sociological aspects of people in business.

Foreword by Martine Brasseur ix

Foreword by Claude Berghmans xiii

Preface xvii

Introduction xxi

Chapter 1. Emotion 1

1.1. Emotion: a complex concept 1

1.2. Expression 6

1.3. An adjustment tool 8

1.4. A neurological system 10

1.5. A complex system 12

1.6. Subject to dissonance and inhibition 13

1.7. Contagion 14

Chapter 2. Managing Individuals 19

2.1. The art of managing customer focus: the relations dependent on monitoring and margins to maneuver 19

2.1.1. Organizational norms 21

2.1.2. Dissonances 23

2.2. The art of motivating: commitment and satisfaction 27

2.2.1. Different types of commitment 27

2.2.2. Commitment–satisfaction–e-motion 29