Managing Operations: A Competence Approach to Supervisory Managment (NVG/SVQ Level 3) [Paperback]

Looking at the operations of an organization, this book examines the different types of organization in both the public and private sectors. It then considers the internal relationships between operations, marketing, personnel and other functions within organizations.
The specific aspects of operations are covered in detail:

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• Work practices.
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• Planning.
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• Resourcing.
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• Legislation.
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• Customer relations.

List of Figures.

Foreword.

Acknowledgements.

Introduction.

Setting Operations in Context.

The Operations Process.

Planning.

Organizing and Implementation.

Control.

Communicating with the Customer.

Managing Materials.

Managing the Working Environment.

Personal Competences.

References.

Further Reading.

Index.

It is comprehensive, covering all aspects of operations management and is ideal as a first step into the subject ... The concept of competences is well explained and is likely to be a useful reference for supervisors. Donna Green, Manager, Rover Group.Roger Cartwright (MA, DMS, CertEd, FCollP, MIMgt) is the Deputy Head of Faculty at the Business, Management and Computing Faculty at Perth College, Scotland.

Anita Candy (BA Hons, FETC) and Micheal Collins ls9