- Communication and management perspectives are combined to provide a well-rounded view of organizational communication.
- The book examines how to and how not to communicate with management throughout each chapter, providing students with skills they can use regardless of their career choices.
- The outcome of effective communication is explored, illustrating its importance in any organizational environment.
- Good and poor communication skills are described and students are shown how to differentiate between the two.
- The importance of nonverbal behaviors is covered.
- The book explores the types of positive perceptions that employees should strive to establish with their supervisors.
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- Research has been updated throughout the book to reflect changes in the current study of organizational communication since the last edition.
- New research is included on the barriers to communication in organizations.
- The discussion in chapter 6 on personality traits includes new information about negative traits of members of an organization.
- An expanded discussion of Theory X and Theory Y appears in Chapter 9.
- New material on organizational culture has been added.
- New information on organizational change has been incorporated into chapter 12.
- Extensive discussions are included on management styles and leadership approaches.
- New coverage on the Peter Principle provides insight on working in a hierarchal organization.
A handbook for communicating in the work environment