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![Perfect Phrases for Dealing with Difficult People Hundreds of Ready-to-Use Phrases for Handling Conflict, Confrontations and Challenging Personalitie [Paperback]](/itemImage/2/9/0/1/2_5369501.jpg "Perfect Phrases for Dealing with Difficult People Hundreds of Ready-to-Use Phrases for Handling Conflict, Confrontations and Challenging Personalitie [Paperback]")