The Pfeiffer Book of Successful Managing Conflict Tools is organized into three sections: Presentations and Discussions (articles); Experiential Learning Activities; and Inventories, Questionnaires, and Surveys. These selections represent the all-time best the
Pfeiffer Annuals and
Handbooks have to offer on the topic.
The Pfeiffer Book of Successful Managing Conflict Tools - Provides articles that offer timeless advice for dealing and classifying organizational conflict
- Contains complete, ready-made training exercises designed to meet a variety of needs for different audiences
- Offers inventories that include questionnaires and instruments that help participants recognize the destructive effects of hidden agendas and how to deal with them and surveys that encourage honest talk about controversial issues in the organization
How to Use This Resource.
About the Editor.
Introduction.
PART 1: PRESENTATION AND DISCUSSION RESOURCES.
1. The Art of Creative Fighting (H.B. Karp).
2. Conflict-Resolution Strategies (Joan A. Stepsis).
3. Win/Lose Situations (Gerry E. Wiley).
4. A Taxonomy of Intergroup Conflict-Resolution Strategies (Daniel C. Feldman).
5. Developing Collaboration in Organizations (Udai Pareek).
6. Constructive Conflict in Discussions: Learning to Manage Disagreements Effectively (Julia T. Wood).
7. Dealing with Disruptive People in Meetings (John E. Jones).
8. Confrontational Communication (Merna L. Skinner).
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