Powerful Phrases for Dealing with Workplace Conflict: What to Say Next to De-stress the Workday, Build Collaboration, and Calm Difficult Customers [Paperback]

'You get better at conflict to make things better. It's a profound paradox. Every working relationship will have a moment when it breaks. This book helps you not just get through it, but to improve the way you work together.''Your must-have roadmap for courageous conversations at work. Karin and David give you the tools, techniques, and inspiration to turn stress and frustration into career-defining moments of leadership and innovation.''Powerful Phrases for Dealing with Workplace Conflict is a fabulous resource for everyone who works with anyone. Why? Because no matter who you are or where you work, conflict happens--and Karin and David want you to be prepared. (Psst: Chapter 3 is worth the price of the book!)''Hurt and Dye's new book beautifully provides what is missing in virtually all books on conflict and conflict management: They provide a plethora of very specific examples of how choosing and then using particular words and phrases can make a huge difference in being able to resolve any conflict situation with others at work--by providing readers with the most effective verbal and nonverbal tools for keeping their challenging conversations going and thus creating an engaging and sustained setting in which all persons are more likely to ask the key questions, actively listen to one another's different perspectives, and then propose creative solutions so everyone can get their most important needs met in the conflict situation.''Mastering conflict is a disruptor's superpower, and Karin Hurt and David Dye are your guides as to how. They promise twelve powerful go-to-phrases on dealing with conflict, but deliver an astounding three hundred. This isn't just a book I recommend; I'm keeping it within arm's reach. Exceptionally practical, potentially transformative. Wow!''Thank goodness. This book addresses questions people often want to ask but don't and gives answers and guidance that practical and real. There's lots of researched-based data which lends credibililSÉ