A Practical Guide to Statistical Quality Improvement: Opening up the Statistical Toolbox [Paperback]

A Practical Guide to Statistical Quality Improvement: Opening Up the Statistical Toolbox is designed as a reference guide for the engineer, supervisor, and manager. The intent of the text is to present conventional statistical quality improvement tools in a user-friendly form. We have worked to take some of the mystique out of the statistics and help others put these powerful tools to effective use in a Total Quality Manage? Management (TQM) environment. This isn't a text on TQM. TQM has three elements (as shown in Figure i.1): 1. Creating the environment 2. The continuous improvement toolbox 3. Employee empowerment This text focuses almost exclusively on the middle element, the continuous improvement (CI) toolbox. Further, Opening Up the Statistical Toolbox does not present a complete set of tools intended to fill the CI toolbox; only the statistical tools and some of the basic team process tools are covered. The CI toolbox, in reality, will never get filled . A comprehensive toolbox will include extensive team process skills and technology specific tools complimentary to the statistical tools included here. THE THREE KEY ELEMENTS OF TQM THE CONTINUOUS IMPROVEMENT TOOLBOX EMPLOYEE EMPOWERMENT FIGURE i.I.1 Fundamental Concepts of Total Quality Management.- 1.1 TQMHow Does It Work?.- 1.2 TQM Leaders.- 1.3 The Continuous Improvement Cycle.- 1.4 QualityWhat Is It Anyway?.- 1.5 Quality Drives Productivity.- 1.6 From Product Control to Process Control.- 1.7 SPCWhy and How.- 1.8 Improving the Status Quo with Statistical Process Improvement.- 1.9 The Kaizen Mine.- 1.10 The Engineer as a Change Agent.- 2 The Basic Tools.- 2.1 Understanding Variation.- 2.2 Clarity with Flowcharts.- 2.3 Sampling.- 2.4 Data Collection Formats.- 2.5 The Power of Concentration Diagrams.- 2.6 Data Grouping: Cause and Effect Diagrams.- 2.7 Data Organization.- 2.8 Data AnalysisMeasuring Variation.- 3 The Measurement System.- 3.1 The Measurement System as a Process.- 3.2 Units of MeasureArlƒ‡