Public Sector Transformation through E-Government: Experiences from Europe and North America [Paperback]

Over the last decade governments in Europe and North America have attempted to improve efficiency of public services through Information and Communication Technology, commonly branded as electronic government (e-government). Public Sector Transformation through E-Government explores the influence that e-government has on public sector organizations, the organizational complexities that result, and its impact on citizens and democratic society.

This book examines e-governments potential to transform public services from a theoretical perspective, and provides practical examples from leading public sector institutions that have utilized e-government as a basis to bring about change. It further investigates the relationship between citizens and government and how they are affected by e-government policies and programs. Aimed at students and researchers of public administration/management and information systems, this book serves as a welcome tool for examining and understanding e-government and transformational change.

1. Public Sector Transformation through E-Government Vishanth Weerakkody, Christopher G. Reddick  Part I: Transformational E-Government   2. Open Government as a Vehicle for Government Transformation Dennis Linders, Susan Copeland Wilson, John Carlo Bertot  3. E-Government and the Evolution of Service Canada: Transformation or Stagnation? Jeffrey Roy  4. Transformative E-government and Public Service: Public Libraries in Times of Economic Hardship John Carlo Bertot, Paul T. Jaeger, Natalie N. Greene  5. A Green Revolution: Innovation and Transformation in the Use of ICT by the Irish Department of Agriculture Frank Bannister, Regina l“*