Reference and Information Services An Introduction Fourth Edition [Paperback]

<p class= MsoNormal ><span style= background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial; >Designed to complement everyintroductory library reference course, this is the perfect text for studentsand librarians looking to expand their personal reference knowledge, teachingfailsafe methods for identifying important materials by matching specific typesof questions to the best available sources, regardless of format. Guided by anational advisory board of educators and practitioners, this thoroughly updatedtext expertly keeps up with new technologies and practices while remaininggrounded in the basics of reference work. Chapters on fundamental concepts,major reference sources, and special topics provide a solid foundation; thetext also offers fresh insight on core issues, including:</span><span style= font-size:12.0pt;font-family: times= new= roman , serif = ><o:p></span></p><p class= MsoNormal ><ul><li>ethics,readers’ advisory, information literacy, and other key aspects of referencelibrarianship;   </li><li>selectingand evaluating reference materials, with strategies for keeping up to date;</li><li>assessingand improving reference services;</li><li>guidanceon conducting reference interviews with a range of different library users,including children and young adults;</li><li>anew discussion of reference as programming;</li><li>importantspecial reference topics such as Google search, 24/7 reference, and virtualreference; and</li><li>deliveringreference services across multiple platformlãn