Responsible Design, Implementation and Use of Information and Communication Technology: 19th IFIP WG 6.11 Conference on e-Business, e-Services, and e- [Paperback]

This two-volume set constitutes the proceedings of the 19th IFIP WG 6.11 Conference on e-Business, e-Services, and e-Society, I3E 2020, held in Skukuza, South Africa, in April 2020.*

The total of 80 full and 7 short papers presented in these volumes were carefully reviewed and selected from 191 submissions. The papers are organized in the following topical sections:

Part I: block chain; fourth industrial revolution; eBusiness; business processes; big data and machine learning; and ICT and education

Part II: eGovernment; eHealth; security; social media; knowledge and knowledge management; ICT and gender equality and development; information systems for governance; and user experience and usability

*Due to the global COVID-19 pandemic and the consequential worldwide imposed travel restrictions and lockdown, the I3E 2020 conference event scheduled to take place in Skukuza, South Africa, was unfortunately cancelled.

eGovernment.- Enterprise Architectures in E-Governments Studies: Why, What and How.- An e-Government Implementation Framework: a developing country case study.- Institutional Effects on National Health Insurance Digital Platform Development and Use: The Case of Ghana.- Toward employee-driven digital innovation in public organizations through the use of action design research.- A Systematic Review of Implementation Challenges in Public E-Procurement.- eHealth.- Barriers for user acceptance of mobile health applications for diabetic patients: Applying the UTAUT model.- Impact of socio-demographic factors on the acceptance of Information Communication and Technology (ICT) for diabetes self-care.- Categorization of Factors Influencing Community Health Workers from a Socio-Technical Systems Perspective.- Accuracy of Consumer Wearable Health Device Data: A Systematic Literature Review.- Gamifls9